Eberl Claims Service was founded in 1987 and over the last 2 decades, the company that was started in Kirk Eberl’s living room has grown into successful organization with over seventy full time employees and permanent offices in Lakewood, Dallas and San Antonio. With growth, comes the challenge of managing the dynamics associated with it. While Eberl began as a family owned business, over time the family business has incorporated others, along with their various viewpoints and personalities. As our operations have grown and expanded, things like strategic planning, values alignment, improved communication and team cohesion have become vital components to our continued success.
Starting in December 2013, our Leadership team began creating a formal Strategic Planning and Values Alignment roadmap for Eberl. There was extensive discussion and analysis of where the company was and where we wanted it to be in the coming years, especially in terms of sustainability and culture. There was a great deal of collaboration during the planning sessions to determine how to best ensure our long-term growth and success, identifying the Eberl Core Values and what behaviors will support our corporate vision going forward.
In addition, we also defined and refined our corporate Vision, Mission and Values.
Our Vision– To deliver innovative insurance claims solutions that exceed expectations by providing unparalleled leadership, opportunity, and support for our clients and associates
Our Mission– We help people rebuild their lives and restore hope in times of hardship and uncertainty. As a company built on integrity, innovation and inclusion we are the first choice for clients and associates.
Our Values– We approach our responsibilities with dedication and enthusiasm and strive to represent our values in every moment- in the execution of our duties; service to our customers; and our interactions with each other.
After Leadership outlined our company values, mission and vision statements, it was time for the rest of the team to get involved! The entire company was included in the Values Alignment Process during 2014 with; leadership meetings, management training, “lunch & learns”, focus groups, department meetings and cross collaboration teams. A great deal of emphasis has been placed on improving our communication, increasing efficiency and allowing us to draw on existing talent.
So far, it has been an exciting experience to see our team come together during this process to learn and grow with one another! Eberl Claims Service’s philosophy has always been that we serve two clients – the insurance carriers who trust us to deliver on their promises to their policyholders and the adjusters who represent us in the field and deliver these promises. This Strategic Planning and Values Alignment process helps us ensure we are delivering superior customer service to both!