Managed Repair Program
Your complete repair solution for speed, quality, and control.
Eberl’s managed repair program helps carriers reduce loss risk, manage costs, and accelerate repairs through a vetted contractor network.
No
Fees
to access the network
10-yr
Extended Warranty
4.85
Average Rating
out of 5 for providers
Up To
20%
savings in claims costs
60+ vetted repair services accessible via
direct or managed solutions.
Whether you prefer to directly manage the process, or have Eberl handle coordination, our repair solution connects every part of the managed repair process, giving your team real-time visibility into performance, cost, and compliance.
Mitigation Services
Rapid response services that help policyholders protect their property and prevent further loss.
- Water mitigation and extraction
- Fire and smoke damage cleanup
- Board-up and roof tarping
- Tree and debris removal
- Environmental remediation (asbestos, lead, mold)
Repair and Restoration
Trusted, vetted contractors who deliver high-quality restoration services that meet your standards and your policyholders’ expectations.
- Roofing and structural repair
- Build-back and general contracting
- Single-trade repairs (plumbing, electrical, HVAC, etc.)
- Comparative estimates and scope validation
Engineering and Specialty
Experts to support complex or specialized claims, ensuring technical accuracy and compliance.
- Structural and electrical engineering
- Leak detection and origin/cause analysis
- Environmental testing and safety assessments
- Building consultant, flooring evaluation, and more
Contents and ALE
Solutions that help policyholders recover personal belongings and maintain normalcy after a loss.
- Contents and electronics restoration
- Textile and soft goods recovery
- Temporary housing coordination
Our Platform
Visibility, control, and confidence — all in one place.
Our repair platform connects every part of the repair process — from assignment to completion — giving you a single source of truth for performance, cost, and compliance.
Seamless System Integration
Compatible with major claims platforms for direct assignment and status updates.
Centralized Dashboards & Scorecards
Real-time visibility into repair progress, costs, and SLAs.
Workflow Automation
Assign, track, and approve work directly within your existing claims system, no re-keying or manual uploads.
Custom Reporting & Analytics
Access performance trends, cost insights, and compliance summaries for data-driven decision-making.
Consolidated Invoicing
Bundled billing and automated contractor payment management simplify financial workflows.
API Connectivity & Secure Data Exchange
Two-way integration for sharing updates, notes, photos, and documents across systems.
Two ways to work.
One seamless managed repair solution.
Direct Repair (Carrier-Controlled)
You stay in control.
Take full control of your repair assignments using Eberl’s connected platform and preferred contractor network. You get:
- Full control over provider selection and assignments
- Zero-cost access to our repair network
- Real-time visibility through centralized dashboards
- Back-end support for provider performance monitoring and SLA adherence
- Integrated credentialing, licensing, and compliance verification
- Streamlined communication and documentation
- Consolidated invoicing for easier payment management
Managed Repair (Eberl-Coordinated)
We handle it for you.
Eberl manages the repair assignments, vendor coordination, and policyholder communication. You maintain visibility and final approval. We’ll take care of:
- Managing assignments, scheduling, and communication
- Ensure providers remain responsive and aligned with SLA expectations
- Performance and quality tracking via platform dashboards
- Contractor payment processing and dispute resolution
- Consistent service levels across our managed repair program
Why carriers choose Eberl.
Nationwide Capacity When and Where You Need It
Access trained adjusters, inspectors, and repair professionals across all 50 states — ready to deploy quickly and support your team during peak demand.
Seamless Integration for Speed and Transparency
Our systems connect effortlessly with leading insurance platforms, centralizing data, reducing manual steps, improving visibility, and keeping your team informed at every stage.
Technology That Enhances Human Expertise
We combine AI technology, structured workflows, and top trained professionals to support faster resolution, reduce manual steps, and improve accuracy so carriers experience better outcomes.
Carrier-Aligned Training That Elevates Performance
Our CATI programs teach adjusters and inspectors your way of working — combining hands-on practice, real-world scenarios, and expert instruction to ensure every professional is ready to perform at your standards.
Are you a reliable repair service provider?
Join our service provider network. We keep great contractors busy, pay quickly, and we take care of the paperwork, so you can focus on the work.
Resources for smarter, tech-driven claims management.
Frequently Asked Questions
How are contractors vetted and credentialed in your managed repair program?
Eberl’s managed repair program utilizes a rigorously vetted network of managed repair contractors. Every contractor is licensed, insured, and continuously monitored for quality and compliance. Our multi-level credentialing process includes background checks, insurance verification, and ongoing performance reviews to maintain standards across all property or storm damage restoration services.
Automated compliance tools track licenses and certifications in real-time, minimizing fraud and ensuring that every contractor meets carrier and state regulatory requirements.
What warranties do you offer on property damage restoration and repairs?
Eberl’s managed repair program offers industry-leading warranties, providing policyholders with peace of mind. We offer a 5-year warranty on general repairs and a 10-year warranty on roofing, backed by our managed repair contractor network.
These extended warranties ensure long-term quality and reduce the need for rework or supplemental claims after storm damage restoration is completed.
Can carriers use preferred contractors, or must we use your network?
Our managed repair program is designed to be flexible. Carriers can use their preferred contractors through the carrier-managed option or opt for the fully managed model, where Eberl handles assignments, scheduling, and communication.
This hybrid approach ensures you maintain control while benefiting from our pre-vetted managed repair contractor network.
What is the cost to access the managed repair contractor network?
Access to Eberl’s managed repair program is available at no cost or through a managed-fee option, depending on the level of service you choose.
- Carrier-Managed: No costs for carriers — ideal for carriers managing their own assignments.
- Fully Managed: Full management, communication, and quality oversight are available for a service fee, keeping our managed repair program one of the most cost-effective in the industry.
How do you control scope and repair costs across contractors?
We maintain cost control by requiring industry standard estimating software pricing — such as Xactimate and Cotality — IICRC protocols, and industry best practices. Contractors/vendors agree to a preapproved fee schedule for inspections and comparatives.
The managed repair program includes built-in guardrails that ensure all estimates remain within carrier-approved guidelines. Centralized dashboards monitor timelines, cost, and completion rates in real time, keeping repairs on track and compliant.
Do you integrate with insurance claim systems like Guidewire or CoreLogic?
Yes. Our managed repair program integrates seamlessly with major insurance platforms, including Guidewire, Cotality, Verisk, and Snapsheet.
This eliminates duplicate entries for adjusters and ensures fast, accurate data flow from assignment to completion.
How do you handle policyholder communication during managed repairs?
How do you handle disputes during managed repairs?
Eberl helps facilitate communication between the carrier and the contractors/vendors. If disputes arise, our team steps in quickly to mediate and resolve them, ensuring homeowners are supported and repairs continue without delay. This proactive management protects your brand reputation while improving the policyholder experience.
Can your system track contractor performance and SLAs?
Carriers can view detailed data on turnaround times, cost accuracy, completion rates, and customer satisfaction for each insurance repair contractor. These analytics enable carriers to make data-driven decisions about which managed repair contractors perform best within their network.
What happens if a homeowner wants to use their own contractor?
Homeowners are free to use their own insurance repair contractors. However, Eberl’s managed repair program offers benefits such as extended warranties, vetted contractors, and full administrative support to enhance your claim outcomes.
Schedule a Demo
See what our integrated managed repair platform can offer with a quick demo.